Refund and Return Policy
Thank you for shopping with Grantleigh Trading Ltd. We aim to make your experience with grantleighstore.com straightforward, fair and hassle-free. Please take a moment to read the policy below.
1. Returns for Change of Mind or Buyer Error
We do not accept returns for change of mind, incorrect ordering, or avoidable compatibility issues. Full product descriptions, specifications and compatibility details are provided on every product page, and we ask customers to review these carefully before purchasing.
By avoiding unnecessary returns, we keep our prices lower than marketplaces that factor in change-of-mind returns.
2. Limited Warranty for Faulty, Damaged or Misdescribed Items
In the rare event that an item is faulty, damaged in transit, misdescribed, or genuinely unfit for its intended purpose, we will resolve the issue promptly.
Please contact us within seven days of receiving the item so we can assess the matter. Each case is handled individually and with common sense, and where appropriate, we may offer a replacement, refund or other resolution.
3. Jurisdiction
Grantleigh Trading Ltd is a Hong Kong-based company. Although many items are dispatched from the UK for speed and convenience, all transactions made on grantleighstore.com fall under Hong Kong jurisdiction, not the UK Consumer Rights Act, Distance Selling Regulations, or any equivalent USA/EU legislation.
4. Personal, One-to-One Communication
All communication is handled personally, in native British English. You will always deal with a real person, not bots, scripts or automated responses. If you have a question or need assistance, please contact us.
5. Our Commitment
While we do not accept returns for change of mind or compatibility mistakes, we always deal promptly and fairly with genuine issues. If you experience a problem with your order, please contact us and we will assist.